Staff Development

Breakaway Techniques

Duration: Full day course

Staff Groups: This course is aimed at all staff and volunteers working in direct delivery of services who encounter aggressive and potentially violent situations. Can be tailored for specific audiences.

Course Overview: This course is designed to support staff who deal with potentially disruptive and assaultive behaviours. It enables staff to understand what factors may increase or decrease the likelihood of anger and aggression occurring in work settings. It will consider some strategies and good practice in relation to managing potential angry and aggressive situations.

Course Aims:

• Recognise that challenging behaviours in a variety of services is an attempt to communicate unmet needs

• To offer learners the opportunity to develop their understanding of these needs and practice strategies for promoting choices and therefore being able to work more effectively to reduce the behaviours. 

• Explore different service user groups and their typical behaviour presentations.

• To offer learners the opportunity to focus on likely factors that can generate, aggravate or improve behaviours that challenge. 

• Adaptive communication skills with different groups and how this reduces stresses in both the worker and the service user. 

• Demonstrate a safe range of ethical physical interventions in line with the BILD code of practice and UK Law 

If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with Neil Lee Training here - Contact

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Care Planning

Duration: ½ day course

Staff Groups: This course is aimed at all staff and volunteers working in health and social care.

Course Overview: Half day session that will explore the key features of Care Planning including person-centred planning and the promotion of personalised services including goal setting.

Course Aims:

• What is meant by ‘person-centred planning’ and ‘support planning’

• The background to person-centred planning

• The key features and standards of person-centred planning

• Promoting the personalised care planning process

• Why it is important to involve people in the planning process

• Goals setting care planning

If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with Neil Lee Training here - Contact

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Care with Dignity

Duration: ½ day course

Staff Groups: This course is aimed at all staff and volunteers working in health and social care.

Course Overview: Half day session that will explore how dignity starts at the very top of the organisation with the manager and owner taking responsibility for ensuring their staff provide a dignified service. It will describe how care staff provide and the way they provide it, are the standard by which service users will measure whether they have been treated with dignity and respect.

Course Aims:

• Discuss definitions of Dignity

• Examine examples of poor practice

• Discuss discrimination and its impact

• Examine examples of best practice

• Investigate caring for people from specific user groups

If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with Neil Lee Training here - Contact

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Confidentiality & Record Keeping

Duration: ½ day course

Staff Groups: This course is aimed at all staff and volunteers working in health and social care.

Course Overview: This course aims to provide a more in depth understanding of confidentiality and record keeping. Providing information on the importance of accurate and true record keeping. It will also Identify the duties of all staff in relation to confidentiality.

Course Aims:

• To explore confidentiality and information sharing

• To discuss staffs ‘Duty of Care’ in relation to service users information

• To establish a shared understanding of best working practice when record keeping

• To discuss the law in relation to confidentiality and GDPR

If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with Neil Lee Training here - Contact

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Customer Service

Duration: ½ day course

Staff Groups: This course is aimed at all staff and volunteers working in health and social care.

Course Overview: Half day session that will explore how good customer service starts at the very top of the organisation with the manager and owner taking responsibility for ensuring their staff provide a good customer service. It will describe how staff provide and the way they provide it, are the standard by which service users will measure whether they have been given a good customer experience.

Course Aims:

• Learn more about the delivery of excellent customer service

• Improve your communication skills to strengthen relationships and interactions with customers and colleagues

• Develop the knowledge and principles that underpin outstanding customer care

• Gain or develop key transferrable skills applicable in a range of industries and sectors

If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with Neil Lee Training here - Contact

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Effective Supervision & Appraisal

Duration: Full day course

Staff Groups: This course is designed specifically for managers and supervisors who would like to review, develop and/or refine their skills.  It is also appropriate for managers who would welcome a boost to their confidence by re-affirming their skills.  It is available to both internal and external organisations.

Course Overview: The course concentrates on management skills and techniques for creating an effective supervisory relationship and process.  Emphasis is placed on interpersonal skills.

NB:  The course does not cover policy, procedure or paperwork.

Course Aims:

•To provide participants with the skills necessary, knowledge and values that underpin effective supervision.

If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with Neil Lee Training here - Contact

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Lone Working

Duration: ½ day course or full day course depending on needs

Staff Groups: This course is aimed at all staff and volunteers working in direct delivery of services who work alone. Can be tailored for specific audiences. 

Course Overview: This course is designed to increase awareness of what you should consider in order to keep yourself safe. Anger, aggression and violence are all too common and being able to manage your personal reaction to confrontation is vital. Even better is having the awareness to avoid such situations in the first place. 

Course Aims:

• Identifying potential areas of risk to the lone worker

• The importance of recording and reporting all incidents of violence and aggression including near misses

• Assessing risks to their personal safety on a daily basis especially in relation to solitary working

• Keeping in touch with others- how to summon help in an emergency

• Practical strategies for Lone Worker safety

• Reviewing and reinforcing your lone worker policy & safe system of work

• Skills and strategies for managing aggressive behaviour

If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with Neil Lee Training here - Contact

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Positive Risk

Duration: ½ day course

Staff Groups: This course is aimed at all staff and volunteers working in health and social care.

Course Overview: Half day session that will explore the key features of Positive Risk. Participants will have the opportunity to reflect on the risks they take and how they would feel if/when someone tries to prevent them from taking their own risks and will then reflect on how service users feel when trying to negotiate on risk.

Course Aims:

• Gain a greater opportunity to learn more person-centred skills and tools in assessing and managing risks with the person concerned.

• Explore the tensions between promoting autonomy with our ‘duty of care’

• Gain some useful ‘tools’ that enable risks to be managed with the Service User, their friends and families concerned

• Person-centred approach - a Service User’s perspective

If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with Neil Lee Training here - Contact

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Professional Boundaries

Duration: ½ day course

Staff Groups: This course is aimed at all staff and volunteers working in health and social care.

Course Overview: This course explores the values and importance of Professional Boundaries in the workplace.

Course Aims:

• Examine our own views, concerns and expectations in relation to professional boundaries

• Understanding the meaning of ‘Professional Boundaries’

• Recognising the importance of professional boundaries

• Adopting clear working practices that establish professional boundaries

If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with Neil Lee Training here - Contact

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Responding to Behaviour That Challenges

Duration: ½ day course

Staff Groups: This course is aimed at all staff and volunteers working with children.

Course Overview: To increase your awareness and understanding of what safeguarding children means, in order to increase your confidence to enable you to make a positive contribution towards the process.

Course Aims:

• Be aware of current legislation that underpins safeguarding children

• Be able to define what abuse is

• Be able to identify and name some of the signs and symptoms that are common in the four categories of child abuse

• Have the confidence and know what to do if you suspect a child is being abused

If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact

Bespoke professional training courses for Health & Social Care organisations, which are both practical and enjoyable.