Staff Development

Assisted Eating & Drinking

Duration: ½ day course

Staff Groups: This course is aimed at all staff and volunteers working health and social care who may support individuals with eating & drinking.

Course Overview: It is important that everybody who works in the care environment recognises the signs of potential eating and drinking difficulties and is able to support service users to eat and drink. This course combines both theory and practical sessions to equip those who work in care settings with this knowledge.

Course Aims:

• Define Dysphagia

• Identify the main parts of the human mouth and pharynx

• Recognise signs and symptoms of aspiration

• Know when to refer a service user

• Recognise good positions at meal times

• Experience food textures and being fed in different positions

• Management responsibilities

If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with Neil Lee Training here - Contact

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Breakaway Techniques

Duration: Full day course

Staff Groups: This course is aimed at all staff and volunteers working in direct delivery of services who encounter aggressive and potentially violent situations. Can be tailored for specific audiences.

Course Overview: This course is designed to support staff who deal with potentially disruptive and assaultive behaviours. It enables staff to understand what factors may increase or decrease the likelihood of anger and aggression occurring in work settings. It will consider some strategies and good practice in relation to managing potential angry and aggressive situations.

Course Aims:

• Recognise that challenging behaviours in a variety of services is an attempt to communicate unmet needs

• To offer learners the opportunity to develop their understanding of these needs and practice strategies for promoting choices and therefore being able to work more effectively to reduce the behaviours.

• Explore different service user groups and their typical behaviour presentations.

• To offer learners the opportunity to focus on likely factors that can generate, aggravate or improve behaviours that challenge.

• Adaptive communication skills with different groups and how this reduces stresses in both the worker and the service user.

• Demonstrate a safe range of ethical physical interventions in line with the BILD code of practice and UK Law

If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with Neil Lee Training here - Contact

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Care Planning

Duration: ½ day course

Staff Groups: This course is aimed at all staff and volunteers working in health and social care.

Course Overview: Half day session that will explore the key features of Care Planning including person centred planning and the promotion of personalised services including goal setting.

Course Aims:

• What is meant by ‘person-centred planning’ and ‘support planning’

• The background to person-centred planning

• The key features and standards of person-centred planning

• Promoting the personalised care planning proces

• Why it is important to involve people in the planning process

• Goals setting care planning

If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with Neil Lee Training here - Contact

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Care With Dignity

Duration: ½ day course

Staff Groups: This course is aimed at all staff and volunteers working in health and social care.

Course Overview: Half day session that will explore how dignity starts at the very top of the organisation with the manager and owner taking responsibility for ensuring their staff provide a dignified service. It will describe how care staff provide and the way they provide it, are the standard by which service users will measure whether they have been treated with dignity and respect.

Course Aims:

• Discuss definitions of Dignity

• Examine examples of poor practice

• Discus discrimination and its impact

• Examine examples of best practice

• Investigate caring for people from specific user groups

If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with Neil Lee Training here - Contact

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Catheterisation

Duration: Full day course

Staff Groups: This course is aimed at all staff working in health and social care who support individuals with catheterisation.

Course Overview: This course introduces catheterisation to novices including the equipment required and the techniques used for male, female and suprapubic catheterisation.

Course Aims:

• To provide the required theoretical information to undertake practical catheterisation

• To provide practice of catheterisation in a simulated healthcare setting, utilising a competency document as a framework for practice

If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with Neil Lee Training here - Contact

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Catheter Care (For HCAS)

Duration: ½ day course

Staff Groups: This course is aimed at all staff working in health and social care who support individuals with catheters.

Course Overview: This course discusses the care of indwelling male, female and supra-pubic catheters in order to minimise the risks associated with indwelling catheters.

Course Aims:

• To provide the knowledge required to minimise the risk of infection to the catheterised patient

• To provide the knowledge required to obtain a sterile specimen of urine from a catheterised patient

• To gain simulated practice in the removal of an indwelling catheter

If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with Neil Lee Training here - Contact

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Colostomy Care

Duration: ½ day course or full day course depending on needs

Staff Groups: This course is aimed at all staff working in health and social care who support individuals with colostomy care.

Course Overview: This course introduces delegates to colostomy care including the changing of bags and the care of the colostomy site.

Course Aims:

• To provide attendees with knowledge, skills and behaviours including theoretical and practical care of colostomy bags

• To provide attendees with the knowledge required to care for the colostomy stoma site

• To provide attendees with information about dietary and other requirements of patients with colostomies

If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with Neil Lee Training here - Contact

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Confidentiality & Record Keeping

Duration: ½ day course

Staff Groups: This course is aimed at all staff and volunteers working in health and social care.

Course Overview: This course aims to provide a more in depth understanding of confidentiality and record keeping. Providing information on the importance of accurate and true record keeping. It will also Identify the duties of all staff in relation to confidentiality.

Course Aims:

• To explore confidentiality and information sharing

• To discuss staffs ‘Duty of Care’ in relation to service users information

• To establish a shared understanding of best working practice when record keeping

• To discuss the law in relation to confidentiality and GDPR

If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with Neil Lee Training here - Contact

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Customer Service

Duration: ½ day course

Staff Groups: This course is aimed at all staff and volunteers working in health and social care.

Course Overview: Half day session that will explore how good customer service starts at the very top of the organisation with the manager and owner taking responsibility for ensuring their staff provide a good customer service. It will describe how staff provide and the way they provide it, are the standard by which service users will measure whether they have been given a good customer experience.

Course Aims:

• Learn more about the delivery of excellent customer service

• Improve your communication skills to strengthen relationships and interactions with customers and colleagues

• Develop the knowledge and principles that underpin outstanding customer care

• Gain or develop key transferrable skills applicable in a range of industries and sectors

If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with Neil Lee Training here - Contact

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Effective Supervision & Appraisal

Duration: Full day course

Staff Groups: This course is designed specifically for managers and supervisors who would like to review, develop and/or refine their skills.  It is also appropriate for managers who would welcome a boost to their confidence by re-affirming their skills.  It is available to both internal and external organisations.

Course Overview: The course concentrates on management skills and techniques for creating an effective supervisory relationship and process.  Emphasis is placed on interpersonal skills.

NB:  The course does not cover policy, procedure or paperwork.

Course Aims:

• To provide participants with the skills necessary, knowledge and values that underpin effective supervision

If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact

Injection Techniques

Duration: ½ day course

Staff Groups: This course is aimed at all staff working in health and social care who support individuals with injections.

Course Overview: This course provides evidence-based theoretical knowledge and simulated practice relating to the administration of intramuscular and subcutaneous injections.

Course Aims:

• To provide knowledge about related anatomy and physiology

• To provide information about risks associated with injection administration

• To provide simulated practice in injection techniques – intramuscular and subcutaneous

If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact

Leadership & Management

Duration: Full day course

Staff Groups: This course is aimed at all staff with a supervisory or management role.

Course Overview: This course introduces some of the basic principles underpinning leadership and management in health and social care and how these might be applied in practical settings through the use of case studies.

Course Aims:

• To provide knowledge of some of the management and leadership theories

• To explore individual leadership and management styles

• To discuss how leadership and management theory could be applied in practice 

If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact

Lone Working

Duration: ½ day course or full day course depending on needs

Staff Groups: This course is aimed at all staff and volunteers working in direct delivery of services who work alone. Can be tailored for specific audiences.

Course Overview: This course is designed to increase awareness of what you should consider in order to keep yourself safe. Anger, aggression and violence are all too common and being able to manage your personal reaction to confrontation is vital. Even better is having the awareness to avoid such situations in the first place. 

Course Aims:

• Identifying potential areas of risk to the lone worker

• The importance of recording and reporting all incidents of violence and aggression including near misses

• Assessing risks to their personal safety on a daily basis especially in relation to solitary working

• Keeping in touch with others- how to summon help in an emergency

• Practical strategies for Lone Worker safety

• Reviewing and reinforcing your lone worker policy & safe system of work

• Skills and strategies for managing aggressive behaviour

If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact

Nebulisers & Oxygen Therapy

Duration: ½ day course

Staff Groups: This course is aimed at all staff and volunteers working health and social care who may support individuals with nebulisers and oxygen.

Course Overview: This course provides the knowledge required to safely administer oxygen and nebuliser to service users in a variety of settings, including safety considerations.

Course Aims:

• To discuss the indications and contraindications of O2 and nebuliser therapies

• To describe the procedures which should be used to set up these therapies, including safety, storage and recording requirements

If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact

Positive Risk

Duration: ½ day course

Staff Groups: This course is aimed at all staff and volunteers working in health and social care.

Course Overview: Half day session that will explore the key features of Positive Risk. Participants will have the opportunity to reflect on the risks they take and how they would feel if/when someone tries to prevent them from taking their own risks and will then reflect on how service users feel when trying to negotiate on risk.

Course Aims:

• Gain a greater opportunity to learn more person-centred skills and tools in assessing and managing risks with the person concerned

• Explore the tensions between promoting autonomy with our ‘duty of care’

• Gain some useful ‘tools’ that enable risks to be managed with the service user, their friends and families concerned

• Person centred approach – a Service Users perspective

If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact

Pressure Area Care

Duration: ½ day course

Staff Groups: This course is aimed at all staff and volunteers working health and social care who may support individuals with pressure area care.

Course Overview: This course provides delegates with the information needed to assess the risk of pressure sores, assess levels of pressure damage and prevent pressure sore development.

Course Aims:

• To discuss the main risk areas and risk factors for pressure sore development

• To identify the 4 grades of pressure sores

• Through the use of case studies, assess for the risk of pressure sore development and highlight related prevention methods

If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact

Professional Boundaries

Duration: ½ day course

Staff Groups: This course is aimed at all staff and volunteers working in health and social care.

Course Overview: This course explores the values and importance of Professional Boundaries in the workplace.

Course Aims:

• Examine our own views, concerns and expectations in relation to professional boundaries

• Understanding the meaning of ‘Professional Boundaries’

• Recognising the importance of professional boundaries

• Adopting clear working practices that establish professional boundaries

If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact

Responding to Behaviour that Challenges

Duration: ½ day course or full day course depending on needs

Staff Groups: This course is aimed at all staff and volunteers working in direct delivery of services who encounter aggressive and potentially violent situations. Can be tailored for specific audiences.

Course Overview: This course is designed to support staff who deal with potentially disruptive and assaultive behaviours. It enables staff to understand what factors may increase or decrease the likelihood of anger and aggression occurring in work settings. It will consider some strategies and good practice in relation to managing potential angry and aggressive situations.

Course Aims:

The focus of this course is on preventing incidents of disruption and aggression by:

• Raising awareness of non-verbal communication and it’s effects on the anxiety level of an individual

• Identifying different stages of defensive behaviour

• Organising staff members thinking about escalating behaviours in crisis situations

• Helping staff develop strategies to safely and effectively respond to the behaviours being exhibited

If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact

Suctioning

Duration: ½ day course

Staff Groups: This course is aimed at all staff working health and social care who may support individuals with oral and tracheal suctioning.

Course Overview: This course introduces staff to oral and tracheal suctioning including simulated practice.

Course Aims:

• To highlight the indications and contraindications for suctioning

• To provide the theoretical knowledge to underpin suctioning practice

• To provide simulated practice in oral and tracheal suctioning

If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact

Tracheostomy Care

Duration: ½ day course

Staff Groups: This course is aimed at all staff working health and social care who may support individuals with tracheostomy care.

Course Overview: This course covers the theoretical aspects Tracheostomy Care, looking at what tracheostomies are and why people have them It also looks at some of the potential complications of having a tracheostomy as well as the routine care requirements including suctioning principles, providing simulated practice in tracheal suctioning and the changing of a tracheostomy tube and inner tube.

Course Aims:

• To discuss why people need tracheostomies and what the complications are once in place

• To discuss the routine care requirements of a service user with a tracheostomy tube

• To provide simulated practice in tube changing and tracheal suctioning

If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact

Venepuncture

Duration: Full day course

Staff Groups: This course is aimed at all staff working health and social care.

Course Overview: This course introduces novices to venepuncture utilising either the Vacutainer or Monovette system, including simulated practice.

Course Aims:

• To discuss the rationale for venepuncture and legal considerations

• To identify related anatomy and physiology ton aid appropriate vein selection

• To discuss potential complications

• To provide simulated practice leading to 5 successful blood draws using a competency framework

If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact

Bespoke professional training courses for Health & Social Care organisations, which are both practical and enjoyable.