Assisted Eating & Drinking
Duration: ½ day course
Staff Groups: This course is aimed at all staff and volunteers working in health and social care who may support individuals with eating & drinking.
Course Overview: It is important that everybody who works in the care environment recognises the signs of potential eating and drinking difficulties and is able to support service users to eat and drink. This course combines both theory and practical sessions to equip those who work in care settings with this knowledge.
Course Aims:
- Define dysphagia
- Identify the main parts of the human mouth and pharynx
- Recognise signs and symptoms of aspiration
- Know when to refer a service user
- Recognise good positions at meal times
- Experience food textures and being fed in different positions
- Management responsibilities
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with Neil Lee Training here - Contact
Attachment Disorder & Sexualised Behaviour
Duration: Full day course
Staff Groups: This course is aimed at all staff and volunteers working in direct delivery of services that encounter attachment disorder & sexualised behaviours. Can be tailored for specific audiences.
Course Overview: This course is designed to support staff that deal with attachment disorder and sexualised behaviour. It enables staff to understand what factors may increase or decrease the likelihood of attachment disorder and sexualised behaviour in work settings. It will consider some strategies and good practice in relation to managing attachment disorder and sexualised Behaviour.
Course Aims:
- Recognise what attachment issues are
- Common forms of attachment disorder
- Identify causes of attachment disorder
- Explain behavioural factors linked to attachment disorder & Learning Disability
- Identify impacts of attachment disorder on individual patients and sexualised behaviours
- Describe possible behaviours linked to attachment disorder
- Adaptive ways of working to meet patients’ needs
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact
Breakaway Techniques
Duration: Full day course
Staff Groups: This course is aimed at all staff and volunteers working in direct delivery of services who encounter aggressive and potentially violent situations. Can be tailored for specific audiences.
Course Overview: This course is designed to support staff who deal with potentially disruptive and assaultive behaviours. It enables staff to understand what factors may increase or decrease the likelihood of anger and aggression occurring in work settings. It will consider some strategies and good practice in relation to managing potential angry and aggressive situations.
Course Aims:
• Recognise that challenging behaviours in a variety of services is an attempt to communicate unmet needs
• To offer learners the opportunity to develop their understanding of these needs and practice strategies for promoting choices and therefore being able to work more effectively to reduce the behaviours.
• Explore different service user groups and their typical behaviour presentations.
• To offer learners the opportunity to focus on likely factors that can generate, aggravate or improve behaviours that challenge.
• Adaptive communication skills with different groups and how this reduces stresses in both the worker and the service user.
• Demonstrate a safe range of ethical physical interventions in line with the BILD code of practice and UK Law
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with Neil Lee Training here - Contact
Care Planning
Duration: ½ day course
Staff Groups: This course is aimed at all staff and volunteers working in health and social care.
Course Overview: Half day session that will explore the key features of Care Planning including person centred planning and the promotion of personalised services including goal setting.
Course Aims:
• What is meant by ‘person-centred planning’ and ‘support planning’
• The background to person-centred planning
• The key features and standards of person-centred planning
• Promoting the personalised care planning proces
• Why it is important to involve people in the planning process
• Goals setting care planning
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with Neil Lee Training here - Contact
Care With Dignity
Duration: ½ day course
Staff Groups: This course is aimed at all staff and volunteers working in health and social care.
Course Overview: Half day session that will explore how dignity starts at the very top of the organisation. The manager and owner taking responsibility for ensuring their staff provide a dignified service.
Course Aims:
- Discuss definitions of dignity
- Examine examples of poor practice
- Discus discrimination and its impact
- Examine examples of best practice
- Investigate caring for people from specific user groups
We also offer a 'Train The Trainer' course in this subject
We also offer a distance learning workbook in this subject
We also offer virtual training via Zoom in this subject
We also offer bite size training in this subject
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with Neil Lee Training here - Contact
Catheter Care (For HCAS)
Duration: ½ day course
Staff Groups: This course is aimed at all staff working in health and social care who support individuals with catheters.
Course Overview: This course discusses the care of indwelling male, female and supra-pubic catheters in order to minimise the risks associated with indwelling catheters.
Course Aims:
• To provide the knowledge required to minimise the risk of infection to the catheterised patient
• To provide the knowledge required to obtain a sterile specimen of urine from a catheterised patient
• To gain simulated practice in the removal of an indwelling catheter
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with Neil Lee Training here - Contact
Colostomy Care
Duration: ½ day Course
Staff Groups: This course is aimed at all staff working in health and social care who support individuals with colostomy care.
Course Overview: This course introduces delegates to colostomy care including the changing of bags and the care of the colostomy site.
Course Aims:
- To provide attendees with knowledge, skills and behaviours including theoretical and practical care of colostomy bags
- To provide attendees with the knowledge required to care for the colostomy stoma site
- To provide attendees with information about dietary and other requirements of patients with a colostomy
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact
Confidentiality & Record Keeping
Duration: ½ day Course
Staff Groups: This course is aimed at all staff and volunteers working in health and social care.
Course Overview: This course aims to provide a more in depth understanding of confidentiality and record keeping. Providing information on the importance of accurate and true record keeping. It will also identify the duties of all staff in relation to confidentiality.
Course Aims:
- To explore confidentiality and information sharing
- To discuss staffs ‘Duty of Care’ in relation to service users information
- To establish a shared understanding of best working practice when record keeping
- To discuss the law in relation to confidentiality and GDPR
We also offer a 'Train The Trainer' course in this subject
We also offer a distance learning workbook in this subject
We also offer virtual training via Zoom in this subject
We also offer bite size training in this subject
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact
Control & Restraint and The MCA
Duration: Full day course
Staff Groups: This course is aimed at all staff and volunteers working in health and social care who provide direct care/support those who’s decision making abilities may be affected by conditions like dementia, learning disabilities, head injuries, stroke or severe mental health problems.
Course Overview: The course will give delegates an overview of the Mental Capacity Act 2005 (MCA) and introduce them to some of its key components. This course is designed to enable learners to assess restraint, capacity and act in accordance of best practice when an individual lacks capacity. It will also inform and discuss the LPS and restraint.
Course Aims:
- Context and background of MCA
- Defining and assessing capacity and consent within the terms of the act
- The importance of a person cantered approach to assessment
- Deprivation of liberty safeguards (DOLS) with specific regard to restraint and its management, rules and responsibilities within the proposals
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact
Customer Service
Duration: ½ day course
Staff Groups: This course is aimed at all staff and volunteers working in health and social care.
Course Overview: Half day session that will explore how good customer service starts at the very top of the organisation with the manager and owner taking responsibility for ensuring their staff provide good customer service. It will describe how staff provide good service and the way they provide it, and the standard by which service users will measure whether they have received a a good customer experience.
Course Aims:
- Learn more about the delivery of excellent customer service
- Improve your communication skills to strengthen relationships and interactions with customers and colleagues
- Develop the knowledge and principles that underpin outstanding customer care
- Gain or develop key transferrable skills applicable in a range of industries and sectors
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact
Dealing With Difficult People
Duration: Full day course
Staff Groups: This course is designed specifically for managers and supervisors who would like to review, develop and/or refine their skills. It is also appropriate for managers who would welcome a boost to their confidence by re-affirming their skills. It is available to both internal and external organisations.
Course Overview: This course will help managers deal with difficult people within their workplace.
Course Aims:
- How can we encourage/ discourage difficult behaviour
- How can we develop and maintain professional working relationships
- Acceptable boundaries
- Deflection strategies for difficult behaviour
- Dealing with bullying behaviours
- Developing techniques to avoid becoming distressed
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact
Dementia & The Management of Behaviours That Challenge Services
Duration: Full day & half course
Staff Groups: This course is aimed at all staff and volunteers working in health and social care who may support individuals with Dementia.
Course Overview: This course is designed to support staff who deal with potentially disruptive and assaultive behaviours. It enables staff to understand what factors may increase or decrease the likelihood of anger and aggression occurring when working with people with dementia.
The course aims:
- To develop knowledge and understanding of dementia and dementia-related issues/behaviours
- To explore myths regarding dementia and theories of causation
- To develop an understanding of an individual's experience of dementia
- To explore strategies for supporting service users with challenging behaviours within dementia services
- To consider how our knowledge of dementia might influence the care planning process
- Ensure learners build on current themes and issues relating to dementia
- Develop awareness of professional responsibility for safeguarding services users with dementia, protection planning and risk management
- Develop awareness of specialist areas and new developments in dementia services
- Develop awareness of the escalation process of breakaway techniques (The UK Law & BILD Code of practice)
- Build on current knowledge regarding legal issues, legislation
- Opportunity to practice lawful break away techniques
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact
Effective Supervision & Appraisal
Duration: Full day course
Staff Groups: This course is designed specifically for managers and supervisors who would like to review, develop and/or refine their skills. It is also appropriate for managers who would welcome a boost to their confidence by re-affirming their skills. It is available to both internal and external organisations.
Course Overview: The course concentrates on management skills and techniques for creating an effective supervisory relationship and process. Emphasis is placed on interpersonal skills.
NB: The course does not cover policy, procedure or paperwork.
Course Aims:
- To provide participants with the skills, knowledge and values that underpin effective supervision
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact
Enteral feeding (Awareness Only)
Duration: ½ day course
Staff Groups: This course is aimed at all staff and volunteers working in health and social care.
Course Overview: This course aims to familiarise delegates with Nasogastric (NG), Percutaneous Endoscopic Gastrostomy (PEG) and Jejunostomy feeding (JEJ). If you have a specific machine you require training on you will need to provide access to it for the duration of the training course.
Course Aims:
- Familiarise delegates with Nasogastric (NG), Percutaneous Endoscopic Gastrostomy (PEG) and Jejunostomy feeding (JEJ)
- Raise awareness and familiarise staff with the various types of enteral feeding and medication administration techniques including the use of PEG machines
- Ensure staff have sufficient knowledge to work with them
- Practical demonstration using a Flocare Infinity Feed pump
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact
General Data Protection Regulation (GDPR)
Duration: ½ day Course
Staff Groups: This course is aimed at all staff and volunteers working in health and social care.
Course Overview: This course aims to provide a more in depth understanding of the General Data Protection Regulation. It will also identify the duties and responsibilities of all staff in relation to confidentiality.
Course Aims:
- To explore GDPR
- To discuss staffs ‘Duty of Care’ in relation to information
- To establish a shared understanding of best working practice in relation to GDPR
We also offer virtual training via Zoom in this subject
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact
Grievance & Disciplinary Procedure
Duration: Full day course
Staff Groups: This course is designed specifically for managers and supervisors who would like to review, develop and/or refine their skills. It is also appropriate for managers who would welcome a boost to their confidence by re-affirming their skills. It is available to both internal and external organisations.
Course Overview: This course will help managers to ensure they have a fair and consistent disciplinary and grievance process in situ within their workplace.
Course Aims:
• What is a disciplinary procedure
• Types of misconduct, investigations, suspension, verbal warnings, preparing for a disciplinary hearing, during the hearing, the final decision and keeping records
• Penalties for misconduct
• What is a grievance
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact
Key Working
Duration: ½ day course
Staff Groups: This course is aimed at all staff working in health and social care.
Course Overview: Half day session that will explore the key features of ‘Key Working’ including how it can enhance perceived quality of care and its effective use.
Course Aims:
- Determine how key working can enhance the perceived quality of care
- Identify the roles and expectations of staff in key working
- Plan care coordination resources
- Identify ways to audit and evaluate key working results
- Highlight the effective use of key working
- Explore difference between ‘Key-Working’ and ‘Care Coordination’
- To review care planning processes
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact
Lone Working
Duration: ½ day course or full day course depending on needs
Staff Groups: This course is aimed at all staff and volunteers working in direct delivery of services who work alone. Can be tailored for specific audiences.
Course Overview: This course is designed to increase awareness of what you should consider in order to keep yourself safe. Anger, aggression and violence are all too common and being able to manage your personal reaction to confrontation is vital. Even better is having the awareness to avoid such situations in the first place.
Course Aims:
- Identify potential areas of risk to the lone worker
- The importance of recording and reporting all incidents of violence and aggression including near misses
- Assessing risk to personal safety on a daily basis especially in relation to solitary working
- Keeping in touch with others- how to summon help in an emergency
- Practical strategies for lone worker safety
- Reviewing and reinforcing lone worker policy and safe system of work
- Skills and strategies for managing aggressive behaviour
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact
Nutrition & Feeding (Cerebral Palsy)
Duration: ½ day course
Staff Groups: This course is aimed at all staff and volunteers working in health and social care who may support individuals who have Cerebral Palsy.
Course Overview: Cerebral palsy is caused by traumatic injury to the developing brain, including parts of the brain responsible for motor control, coordination and balance. The level of disability that arises as a result of this trauma may have a significant impact on an individuals ability to grow and develop, and to maintain their activities of daily living.
Course Aims:
- This session will enable participants to gain a greater insight into the nutritional and feeding problems experienced by people with cerebral palsy
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact
Person Centred Care
Duration: ½ day course
Staff Groups: This course is aimed at all staff and volunteers working in health and social care.
Course Overview: Half day session that will explore the key features of Person Centred Care.
Course Aims:
• Review current CQC, NICE and CCA standards for person centred care planning
• Indicate how personal choice and collaborative working can improve the care planning process
• Identify how a care plan should be organised and structured including the need to plan for crises and contingencies
• Signify how a SMART (Specific, Measurable, Achievable, Realistic and Timely) approach towards care planning might improve the process
• Consider the Strengths, Weakness, Opportunities Threats (SWOT) of person centred care planning and from this analysis complete a personal action plan for implementation ( see participants handbook)
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact
Positive Risk
Duration: ½ day course
Staff Groups: This course is aimed at all staff and volunteers working in health and social care.
Course Overview: Half day session that will explore the key features of Positive Risk. Participants will have the opportunity to reflect on the risks they take and how they would feel if/when someone tries to prevent them from taking their own risks, it will then reflect on how service users feel when trying to negotiate on risk.
Course Aims:
- Gain a greater opportunity to learn more person-centred skills and tools in assessing and managing risks with the person concerned
- Explore the tensions between promoting autonomy within our ‘duty of care’
- Gain some useful ‘tools’ that enable risks to be managed with the service user, their friends and families concerned
- Person centred approach – a Service Users perspective
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact
Pressure Area Care
Duration: ½ day course
Staff Groups: This course is aimed at all staff and volunteers working in health and social care who may support individuals with pressure area care.
Course Overview: This course provides delegates with the information needed to assess the risk of pressure sores, assess levels of pressure damage and prevent pressure sore development.
Course Aims:
- To discuss the main risk areas and risk factors for pressure sore development
- To identify the 4 grades of pressure sores
- Through the use of case studies, assess for the risk of pressure sore development and highlight related prevention methods
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact
Professional Boundaries
Duration: ½ day course
Staff Groups: This course is aimed at all staff and volunteers working in health and social care.
Course Overview: This course explores the values and importance of Professional Boundaries in the workplace.
Course Aims:
• Examine our own views, concerns and expectations in relation to professional boundaries
• Understanding the meaning of ‘Professional Boundaries’
• Recognising the importance of professional boundaries
• Adopting clear working practices that establish professional boundaries
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact
Responding to Behaviour that Challenges
Duration: ½ day course or full day course depending on needs
Staff Groups: This course is aimed at all staff and volunteers working in direct delivery of services who encounter aggressive and potentially violent situations. Can be tailored for specific audiences.
Course Overview: This course is designed to support staff who deal with potentially disruptive and assaultive behaviours. It enables staff to understand what factors may increase or decrease the likelihood of anger and aggression occurring in work settings. It will consider some strategies and good practice in relation to managing potential angry and aggressive situations.
Course Aims:
The focus of this course is on preventing incidents of disruption and aggression by:
• Raising awareness of non-verbal communication and it’s effects on the anxiety level of an individual
• Identifying different stages of defensive behaviour
• Organising staff members thinking about escalating behaviours in crisis situations
• Helping staff develop strategies to safely and effectively respond to the behaviours being exhibited
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact
Safe Management of Physical Aggression in Distressed Patients
Duration: Full day course
Staff Groups: This course is aimed at all staff and volunteers working in direct delivery of services who encounter physical aggression in distressed patients. Can be tailored for specific audiences.
Course Overview: This course is designed to support staff who deal with physical aggression in distressed patients. It enables staff to understand what factors may increase or decrease the likelihood of physical aggression occurring in work settings. It will consider some strategies and good practice in relation to managing potential physical aggression.
Course Aims:
- To ensure nursing/key worker staff have the knowledge skills to understand different distressed behaviours that can lead to aggressive behaviours In older people’s services
- Understand how to minimise the frequency and seriousness of physically aggressive behaviour in older people’s services
- To understand the key principles of acceptable forms of verbal de-escalation and breakaway techniques in accordance with the UK law and the BILD code of practice
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact
Safe Recruitment
Duration: ½ day course
Staff Groups: This course is designed specifically for managers and supervisors who would like to review, develop and/or refine their skills. It is also appropriate for managers who would welcome a boost to their confidence by re-affirming their skills. It is available to both internal and external organisations.
Course Overview: The course concentrates on management skills and techniques for safe recruitment. This course introduces some of the basic principles underpinning safe recruitment in health and social care.
Course Aims:
- Understand the term ‘Safe Recruitment’
- Understand the need for safe recruitment in Health & Social Care
- Describe processes of safe recruitment
- Understand the legislation of ‘Safe Recruitment’
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact
Sexual Harassment In The Workplace (Managers)
Duration: Full day course
Staff Groups: This course is aimed at all staff with a supervisory or management role who will have the responsibility for dealing with sexual harassment accusations.
Course Overview: This course looks at the initial issues in relation to sexual harassment and how managers and supervisors need to deal with these issues.
Course Aims:
• Recognising sexual harassment in the workplace
• Definition of sexual harassment the Equality Act 2010
• Supporting staff
• Policies & procedures
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact
Sexual Harassment In The Workplace (Staff)
Duration: Full day course
Staff Groups: This course is aimed at all staff and volunteers who do not have a supervisory or management role but have a duty to pass on issues in relation to sexual harassment accusations.
Course Overview: This course looks at the initial issues in relation to sexual harassment and how staff and volunteers need to deal with these issues.
Course Aims:
- What is sexual harassment? The Equality Act 2010
- Describe the categories of harassment
- Define sexual harassment
- Identify impact factors
- Understanding staff’s role and responsibilities for reporting
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact
Skin Care (Cerebral Palsy)
Duration: ½ day course
Staff Groups: This course is aimed at all staff and volunteers working in health and social care who may support individuals who have Cerebral Palsy.
Course Overview: Cerebral palsy is caused by traumatic injury to the developing brain, including parts of the brain responsible for motor control, coordination and balance. The level of disability that arises as a result of this trauma may have a significant impact on an individuals ability to grow and develop, and to maintain their activities of daily living.
Course Aims:
- This session will enable participants to gain a greater insight into the skin care problems experienced by people with neurological conditions such as Cerebral Palsy
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact
Stoma Care
Duration: ½ day course
Staff Groups: This course is aimed at all staff and volunteers working in health and social care who may support individuals who require stoma care.
Course Overview: This course provides both underpinning knowledge of stoma care and practical techniques to deliver person centred support for someone who requires stoma care.
Course Aims:
- To introduce the learner to the role of the care worker in supporting the individual with a colostomy or ileostomy
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact
Team Building
Duration: Full day course
Staff Groups: This course is aimed at all staff and volunteers working in health and social care.
Course Overview: This course provides delegates with the skills needed to build successful and productive teams.
Course Aims:
• Explore the different aspects of a team
• Discuss ways to become a team player
• Provide learners with details and concepts of what makes up a team and what factors are essential in developing and maintaining a successful team and team members
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact
Tissue Viability
Duration: ½ day course
Staff Groups: This course is aimed at all staff and volunteers working in health and social care who may support individuals with pressure ulcers.
Course Overview: This course provides delegates with the information needed to assess the risk of pressure ulcers and tissue viability.
Course Aims:
- Give an overview of the structure and function of the skin
- Describe the term ‘Tissue Viability’ and ‘Pressure Ulcer’ and explain how they develop
- Describe the term ‘moisture lesion and how it differs from a pressure ulcer
- Identify and discuss 12 risk factors for the development of pressure ulcers
- Identify and categorise pressure ulcers
- Identify and categorise tissue viability
- Discuss the advantages and disadvantages of existing pressure area assessment tools
- Apply current up to date practice to promote the healing of pressure ulcers
- Explain the measures that can be taken to proactively prevent the development of pressure ulcers
- Devise effective care plans for the prevention, detection and healing of pressure ulcers
If you’d like to get in touch to discuss your needs, book training, or just for a chat please feel free anytime. You can connect with me here - contact